All Sales are Final
Please note that all sales are final on all soundproofing orders. NetWell Noise Control does not take returns on orders. The only exception that will be made is if your order was damaged during shipping, and was signed for as such.
Protect Your Investment
If your order is damaged en route to your project site by the freight carrier, NetWell will replace the damaged material at no cost to you, and bill the freight company for the replacement costs. Please note that this is a rare exception and that all orders leave our docks in perfect condition, but there are rare occasions when orders get damaged in transit. NetWell Noise Control is not responsible for replacing damaged orders unless the customer signs for the delivery as damaged before the truck driver leaves. Please…open & inspect your order carefully to protect your investment.
NetWell’s fabric wrapped panels and noise control blankets are all custom-made to order and will average 4 weeks for production + shipping time to be delivered to your project site. If you need delivery inside this window, please contact our help desk and inquire about our expedite options. Stock items will generally ship within 24-48 hours. For all other products, please contact our help desk to get current estimated lead times.
Delivering Your Order
Please work with our help desk for any special care in getting your order delivered once the truck arrives. If you need a delivery appointment or a lift gate on the truck to lower the pallet to the ground, be sure to let us know during your ordering process. Our help desk is at 1-800-638-9355.
Note: With standard shipping, the driver will NOT deliver your material to the inside of your building, only to the curbside. Be sure to have someone ready to meet the driver and get the product moved indoors as soon as possible after delivery.